Legal
These conditions apply to every stay booked at Dolce Beach Residence, Simpson Bay, Sint Maarten. By confirming a booking, you accept them.
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Dolce Beach Residence is a condo hotel: the apartments belong to private owners and are operated as one residence by Dolce Beach Residence B.V., 69 Welfare Road, Cole Bay, Sint Maarten, registered with the Chamber of Commerce and Industry under number 32503. Your booking is made with Dolce Beach Residence B.V., not with the owner of the apartment. In these conditions, “we” means Dolce Beach Residence B.V. and “you” means the person who books and every guest staying in the apartment.
Your booking is confirmed once we receive a deposit of 30% of the total price. The balance is due 30 days before arrival; bookings made less than 30 days before arrival are paid in full. Prices are in US dollars. The total shown before you confirm includes the nightly rate, the cleaning fee, the resort fee, damage protection and Room Tax.
Please cancel by email, at booking@dolcebeachresidence.com. Up to 60 days before arrival, we refund everything you paid. From 59 to 30 days before arrival, we keep the deposit. Less than 30 days before arrival, or if you do not arrive, the stay is not refunded. We recommend taking out travel insurance. A late arrival or an early departure is not refunded.
If you would like to change your dates or your apartment, ask us. We will do our best, subject to availability and to any difference in price.
Check-in is from 4 pm and check-out by 11 am. We may ask for photo identification on arrival. The person who books must be at least 21 years old and must stay in the apartment.
The number of guests may not exceed the capacity of the apartment: two for a studio or a one-bedroom, four for a two-bedroom, six for a three-bedroom. A child under two in a crib is not counted.
Apartments are non-smoking. Parties and events are not allowed. Please keep noise down between 10 pm and 8 am. Pets are not accepted. The full House Rules are available at the lobby. If a guest seriously or repeatedly breaks these rules, we may end the stay without refund.
Please leave the apartment as you found it, and tell us right away if something is broken or missing so that we can fix it. You are responsible for damage or loss caused during your stay, beyond normal wear. Depending on the booking channel, a security deposit or damage protection may apply; the details are shown before you confirm.
If your apartment becomes unavailable, for example after a breakdown or damage, or if the opening of the residence is delayed, we will offer you an equivalent or better apartment, or new dates. If that does not suit you, we refund the nights we could not provide. Our liability is limited to that amount, except in case of gross negligence or willful misconduct.
Neither you nor we are liable for events beyond reasonable control, such as hurricanes, floods, epidemics, government measures or failures of public utilities. If we cannot provide your stay for such a reason, we refund the nights not provided or, if you prefer, move your stay to new dates. If a hurricane warning is issued for Sint Maarten for your dates, or if the airport is closed, you may move your stay to new dates within twelve months at no cost.
You use the pool, the gym and the beach at your own risk. There is no lifeguard. Children must be supervised by an adult at all times.
Transfers, car rentals, excursions and restaurant bookings are provided by independent partners under their own terms. We arrange them at your request but are not responsible for their services.
We are not responsible for valuables or personal items left in the apartment or in the common areas.
We process your personal data as described in our Privacy Policy.
These conditions are governed by the law of Sint Maarten. If something goes wrong, please contact us first and we will try to resolve it with you. During your stay, tell the lobby team so that we can put things right at once. Afterward, write to us within 30 days of your departure; we answer within 10 business days. Failing that, the Court of First Instance of Sint Maarten has jurisdiction. This does not affect any mandatory rights you have as a consumer in your country of residence.
The balance is due 30 days before arrival; bookings made less than 30 days before arrival are paid in full.
Up to 60 days before arrival, we refund everything you paid. From 59 to 30 days before arrival, we keep the deposit. Less than 30 days before arrival, or if you do not arrive, the stay is not refunded.
Check-in is from 4 pm and check-out by 11 am.
Dolce Beach Residence
Your stay, clearly set out.
Contact
Our team answers within one business day.
The residence
53 Simpson Bay Road, Simpson Bay, Sint Maarten
Phone
+1 721 520 6485
Bookings
booking@dolcebeachresidence.com
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